![]() Route inquiries without exposing internal departments or priorities. Predefined responses for frequently asked questions.Ĭonfigurable help topics for web tickets. Flexible configuration and mapping.Īutomatic reply that is sent out when a new ticket is opened or a message is received. ![]() Tickets can be created via email, online forms or phone (created by staff). OsTicket is designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. OsTicket is a widely-used open source support Ticket System.
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